FAQ (Frequently Asked Questions)
| How do I order from SHINS.com.my? |
| Simple. You just need to browse through our products for the items that most fit your requirements. Once you've made your choice, simply click on the "ADD TO CART" button next to the product and the product will be added to your shopping cart.
Click on the "Update Cart" button after you have made changes to the quantity of your items. To remove an item from your cart, just click on the relevant checkbox under the heading "Remove". Go through the items in your cart carefully. When you are ready to complete your purchase, click the "Check Out" button.
We have a simple 3-step check out process. Step 1 will ask for your particulars, shipping detail and a short message to the recipient of your items. You will then be transferred to our secure server in Step 2 for your billing information. Step 3 asks for your order confirmation and if you click the "Place Order" button, this will complete the order.
IMPORTANT: Print out your digital receipt and keep as a hard copy; or simply write down your OrderID. You will have to quote this OrderID if you wish to make any enquiries. |
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| Is the online payment system secure? |
This site was developed to support secure online purchasing using Verified by Visa to help protect against unauthorised use online - at no additional cost to you.
Personal information provided to SHINS.com.my as a result of your online purchase is treated as confidential, and will not be disclosed or sold to any other parties. |
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| Can I pay through methods other than credit cards?
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| Yes! You certainly can. If for some reasons you feel uncomfortable in making payments through the Internet or for any reason you are unsure of the payment methods mentioned, please do not hesitate to contact us and we can clarify the situation or discuss an alternative method of payment. In general, we accept cheques (within Malaysia only), money orders, bank draft and telegraphic transfer (TT). Click here for details. |
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| What are the terms of the delivery service? |
| Please refer to our delivery terms section. |
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| Are the prices in US Dollars? |
| No. All prices are quoted in Malaysian Ringgit (RM). Please refer to our sidebar convertion rate. |
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| Can my orders be fulfilled all the time? |
| Yes. If for any unforeseeable circumstances, your credit card transaction has been approved but we were unable to deliver your order, then subject to your preference, we will reverse the credit card transaction or fulfil your order again. |
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| Do you have a Money Back Guarantee? |
| If there is a genuine case of an unauthorised charge made to your card as a result of shopping at Shins.com.my, you shall be reimbursed fully. |
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| What will appear on my credit card statement? |
| Our name will appear as SHINS CORPORATION SDN BHD on your monthly credit card statement. |
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| What is Verified by Visa? |
Verified by Visa is a simple password-protected identity-checking service that takes the risk out of online shopping for you.
You get the reassurance you need to spend with confidence. |
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| How do I activate my Verified by Visa and use it for payment on this website? |
Enrolling with Verified by Visa is easy! Go to our online payment-secure enrolment web page and enter a few details as requested in the form.
After you complete the form, click on the "activate now" button. Then create your own "Verified by Visa" Pin.
You will be asked for your "Verified by Visa" Pin whenever your card is used at our online store. |
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